Data looks old or incomplete
Weather and ocean providers update on different schedules. Pull to refresh or reopen the affected screen. Temporary upstream outages can also leave a field unavailable until its source recovers.
OBX BEACH & WEATHERThe Coast, Clearly.
OBX Beach & Weather Support
Help with the iPhone, iPad, Android apps, widgets, weather data, and website features.
NEED HELP?
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Contact App Support
Include your device type, app version, selected beach, and a short description of the problem.
Widgets are not updating
Widget refresh timing is controlled by the operating system. Open the main app to refresh the selected beach and allow the widget time to update. Keep Background App Refresh enabled where available.
Surf, tides, or ocean safety differs
Forecast models, buoy observations, tide stations, and local beach guidance may use different observation points and update times. Always follow posted lifeguard flags, local officials, and National Weather Service warnings for safety decisions.
Beach Cam
Live video depends on the camera, encoder, internet connection, and streaming platform. A temporary outage does not necessarily indicate a problem with the app.
WHEN REPORTING A PROBLEM
What to include
Device typeApp versionSelected beachWhat you expectedWhat happened